Delta Air Lines and Southwest Airlines are the highest-ranking carriers in North America for passenger satisfaction in 2024.
The J.D. Power 2024 North American Airlines Study is out. Delta and Southwest are the clear winners in this year's survey.
Customers who fly economy or basic economy are the most satisfied with Dallas, Texas-based Southwest Airlines, according to ...
Choosing the best airline is challenging; especially when trying to balance affordability, reliability, safety, and comfort.
In this week’s news, the latest J.D. Power survey of airline customer satisfaction reveals the importance of polite and helpful carrier employees, with Delta and Southwest topping the rankings; San ...
Flights and fares for Dallas, Texas-based Southwest Airlines started showing up in tech giant Alphabet’s popular online air ...
When American Airlines changes a customer's flight from Seattle to Miami, he asks for a refund. The airline suggests that it ...
Airplane meals have fallen a long way from the glory days of in-flight dining when airlines served white-tablecloth dinners ...
Consumer insights, data, and analytics company J.D. Power’s recent study claims “the power of people” – aka positive customer ...
Air Canada ranks below most other major North American airlines on customer satisfaction, with airfares a particular sore ...
When an airfare ticket purchase doesn't go through, a representative advises the customer to dispute the purchase on his ...
With airline travel up more than 9% year over year, passengers are putting a premium on customer service, the survey says.